Your well-being matters.
AcademicLiveCare (ALC) is a free telehealth platform that allows students, staff and faculty听to schedule and attend mental health and medical appointments from home, the office听or wherever you are on the go.
This service is free regardless of your health insurance plan.
Create a student account
- Visit
- Sign up using your IdentiKey email
- Complete your profile
- Enter the service key: ALC
You can also download the AcademicLiveCare app to create an account on your mobile phone. Simply follow the instructions above in the app.
Learn more about creating an account
Schedule an appointment
- Sign in to your account
- Select a visit type (medical, nutrition, therapy, psychiatry)
- Schedule your appointment
- During check-in, enter the *promo code ALCCUB24
*Please note:听Appointments that are scheduled in advance may show a fee. This fee will be removed from your account when you enter the promo code during check-in at the time of your appointment.
Call 866-882-0343 for questions or concerns.
Create a staff or faculty account
- Visit
- Sign up using your IdentiKey email
- Complete your profile
- Enter the service key: ALC
You can also download the AcademicLiveCare app to create an account on your mobile phone. Simply follow the instructions above in the app.
Learn more about creating an account
Schedule an appointment
- Sign in to your account
- Select a visit type (medical, nutrition, therapy, psychiatry)
- Schedule your appointment
- During check-in, enter the *promo code ALCCUB24
*Please note:听Appointments that are scheduled in advance may show a fee. This fee will be removed from your account when you enter the promo code during check-in at the time of your appointment.
Call 866-882-0343 for questions or concerns.
Get the app
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What can I use AcademicLiveCare for?
AcademicLiveCare is available as a supplemental platform to your normal health insurance plan.听Here are some of the ways you can use AcademicLiveCare.
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Medical concerns
- Coughs/colds
- Sinus/ear infections
- Allergies
- Strep throat
- Urinary tract infections
- Minor urgent care appointments
Mental health concerns
- Stress management
- Therapy and counseling
- Grief
- Anxiety or depression
- General wellness
- Psychiatry, medication management
- General wellness
When to use ALC
- Evening, weekend and after-hours appointments
- Those traveling or working out of state
- Those听who want one-time or short-term mental health services
- Those who want ongoing, long-term support or weekly counseling sessions
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On-campus support for students
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The Staff and Faculty Assistance Program (FSAP)听provides free mental health services for all CU Boulder staff and faculty, including brief individual or couples counseling, community referrals, workshops and support groups.
听provides听support, advocacy听and short-term counseling for CU community members听who have experienced or witnessed a traumatic or disturbing event.
听provides support and connection for students, faculty and staff in recovery or seeking recovery from a wide range of behaviors. They offer weekly meetings, peer-to-peer support, substance-free events and community referrals.
Technical support
Web user guide
Get step-by-step instructions for scheduling an appointment on the web.
Mobile user guide
Get step-by-step instructions for scheduling an appointment听through the mobile app.
Technical support
If you have questions or run into any issues setting up your new account, you can reach Customer Service 24/7 by or calling 866-882-0343