The Facilities Management Operations Control Center (OCC) is staffed 24 hours per day, seven days per week. It is the point of contact between the campus community and the Facilities Management department. Trained technicians staff the Operations Control Center. They are responsible for taking trouble calls, monitoring fire and environmental alarms, and dispatching the appropriate personnel to take care of problems. They are a critical link between University of Colorado Police Department, the Boulder Fire Department, Facilities Operations trade shops and the campus community in times of emergency.


To plan for and provide a physical and operational environment that supports the University of Colorado Boulder’s mission of education, research and outreach.


To be a progressive, customer-focused organization that is recognized as a national leader in service and the stewardship of resources for the 21st century.


We value our campus community, our employees and our institutional heritage. We achieve organizational excellence through the following core values:

  • A safe environment
  • An engaging workplace
  • Staff development
  • Teamwork and partnership
  • Integrity and accountability
  • Open and respectful communication
  • An inclusive community
  • Quality, competitive, value-added services
  • Innovation and continuous improvement
  • Environmental sustainability